Privacy policy

Privacy Policy

Data controller is:
Jarosław Warowny (brand: Natural-Food®)
Kwielice 9A
59-150 Kwielice
Poland

E-Mail: support@natural-food.eu

Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.

1. Access data and hosting

You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to Art. 6 (1) (f) GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website.

1.1 Hosting

The services for hosting and displaying the website are partly provided by our service providers on the basis of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Our service providers are located and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: Canada

1.2 Content Delivery Network

For the purpose of a shorter loading time, we use for some offers a so-called Content Delivery Network ("CDN") . This service provides content, e.g. large media files, via regionally distributed servers of external CDN service providers. For this reason, access data will be processed on the servers of these service providers. We engage our service providers on the basis of processing on our behalf. Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries there is no adequacy decision by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

2. Data processing for the purposes of processing the contract, establishing contact

2.1 Data processing for the purposes of performing the contract

For the purpose of performing the contract (including enquiries about and the handling of any existing warranty claims, claims for non-performance or defective performance, the right to cancel, as well as any statutory update obligations) in accordance with Art. 6 (1) (b) GDPR, we collect personal data if you provide it to us voluntarily as part of your order. Mandatory fields are marked as such, as in these cases we necessarily need the data to process the contract and we cannot send the order without their specification. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the forwarding of the data to our service providers for the purpose of order, payment and shipping, can be found in the following sections of this privacy policy. After complete processing of the contract, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 (1) (c) GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this privacy policy.

 Merchandise management system

We use merchandise management systems of external service providers for order and contract processing. To issue invoices, we use the online service Fakturownia (Fakturownia sp. z o.o., Poland); the order and invoice data required for this purpose are processed in accordance with Art. 6 (1) (b) and (c) GDPR. We engage our service providers on the basis of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

2.2 Customer account

Insofar as you have given your consent to this in accordance with Art. 6 (1) (a) GDPR by deciding to open a customer account, we will use and store your data for the purpose of opening the customer account as well as for further future orders on our website. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this privacy policy.

2.3 Establishing contact

As part of our customer communication, we collect personal data in order to process your enquiries in accordance with Art. 6 (1) (b) GDPR if you voluntarily provide us with this data when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as in these cases we necessarily need the data to process your enquiry. Which data is collected can be seen from the respective input forms. After your enquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this privacy policy.

2.4 Electronic withdrawal function

We provide an electronic withdrawal function for exercising your right to cancel. If you use it, we process the data entered in the form (e.g. name, e-mail address, order number and details of the goods concerned) as well as the date and time of receipt of your declaration in order to process your cancellation and send you an acknowledgement of receipt. This serves to fulfil our legal obligation in accordance with Art. 6 (1) (c) GDPR and to perform the contract in accordance with Art. 6 (1) (b) GDPR. The withdrawal function is provided by 401layers UG (haftungsbeschränkt), Dorothea-Erx.-Str. 1a, 40721 Hilden, Germany, which processes your data on our behalf. After complete processing, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 (1) (c) GDPR.

3. Data processing for the purposes of shipment

We forward your data to the shipping company within the scope required for the delivery of the ordered goods according to Art. 6 (1) (b) GDPR. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4. Data processing for the purposes of payment

As part of the payment process in our online shop, we work together with these partners: technical service provider, credit institution, payment service provider.

4.1 Data processing for the purposes of transaction processing

Depending on the selected payment method, we transfer the data necessary for processing the payment transaction to our technical service providers, to the commissioned credit institutions, or to the selected payment service provider, insofar as this is required for processing the payment. This is done for the performance of the contract pursuant to Art. 6 (1) (b) GDPR. In some cases, the payment service providers themselves collect the data required for processing the payment, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies

Depending on the selected payment method, data transfers may occur to third countries outside the EU/EEA for which the European Commission has determined an adequate level of data protection by decision. Insofar as data transfers take place to third countries outside the EU/EEA for which the European Commission has not issued a decision on an adequate level of data protection, the cooperation is based on the European Commission’s standard contractual clauses.

If you have any questions regarding our partners for payment processing or the basis of our cooperation with them, please contact the point of contact specified in this privacy policy.

4.2 Data processing for the purposes of fraud prevention and optimisation of our payment processes

Where applicable, we transfer additional data to the aforementioned service providers. They use this data together with the information necessary for processing the payment for the purposes of fraud prevention and optimizing our payment processes (e.g., invoicing, handling disputed payments, supporting accounting). This processing is carried out pursuant to Art. 6 (1) (f) GDPR on the basis of our overriding legitimate interests, in protecting ourselves against fraud and ensuring efficient payment management.

4.3 Identity and credit check when choosing Klarna payment services

If you choose the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we forward your data to Klarna as part of the payment and contract processing in accordance with Art. 6 (1) (b) GDPR, so that Klarna can issue an invoice for the payment method you have chosen and carry out an identity and credit check. Please understand that we can only offer you the respective Klarna payment method if the result of the credit check allows it. Detailed information on this and on the credit agencies used can be found in Klarna's privacy notice.

5. Marketing via E-mail

If you subscribe to our newsletter, we will regularly send you our email newsletter based on your consent according to Art. 6 (1) (a) GDPR, using the data required or disclosed by you separately for this purpose.

You can unsubscribe from the newsletter at any time. This can either be done by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to the further use of your data according to Art. 6 (1) (a) GDPR or we have reserved the right to use your data for other purposes that are permitted by law and about which we inform you in this privacy policy.

5.1 Newsletter mailing

The newsletter is sent to you by our service provider who processes data on our behalf and to whom we disclose your e-mail address. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

5.2 Sending review requests by e-mail

If you have given us your explicit consent to do so during or after placing your order in accordance with Art. 6 (1) (a) GDPR, we will use your e-mail address to request a review of your order via the review system we use. This consent can be withdrawn at any time by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the review request. After you have withdrawn your consent, we will delete your e-mail address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we have reserved the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

The review requests may also be sent by our service providers on the basis of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

6. Cookies and further technologies

6.1 General information

In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser during your next visit (persistent cookies). You can find the storage period in the overview of your web browser's cookie settings.

Protection of privacy for terminal devices
When you use our online services, we use technologies that are absolutely necessary in order to provide the telemedia service you have expressly requested. The storage of information in your terminal device or access to information that is already stored in your terminal device does not require consent in this respect.

For functions that are not absolutely necessary, the storage of information in your terminal device or access to information that is already stored in your terminal device requires your consent. Please note that if you do not give your consent, parts of the website may not be available for unrestricted use. Any consent you may have given will remain valid until you adjust or reset the respective settings in your terminal device.

Any downstream data processing through cookies and other technologies

We use such technologies that are strictly necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies are used to collect and process IP addresses, time of visit, device and browser information as well as information on your use of our website (e.g. information on your preferences). This serves to safeguard our legitimate interests in an optimised presentation of our offer that are overriding in the process of balancing of interests according to Art. 6 (1) (f) GDPR.

In addition, we use technologies to fulfil the legal obligations, which we are subject to (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

Cookie settings

You can find the cookies settings for your browser by clicking on the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies in accordance with Art. 6 (1) (a) GDPR, you can withdraw your consent at any time by sending a message to the contact option described in the privacy policy.

Alternatively, you can also access your cookie settings via the link in the footer.

6.2 Consent Manager Platform (CMP)

On our website, we use a consent management service ("Consent Manager Platform (CMP)") to inform you about the cookies and the other technologies we use on our website, as well as to obtain, manage and document your consent, if required, to the processing of your personal data by these technologies. This is necessary pursuant to Art. 6 (1) (c) GDPR to comply with our legal obligation pursuant to Art. 7 (1) GDPR to be able to prove your consent to the processing of your personal data, to which we are subject. The Consent Manager Platform (CMP) used is an offer from Shopify International Limited, 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland, which processes your data on our behalf.

After submitting your cookie declaration on our website, the web server stores the following data: IP address, device information, browser information, set language, accessed website or its URL, date and time of your declaration of consent as well as information on your consent behaviour.

In addition, the following technologies are used that contain/contain information about your consent behaviour: cookies, logfiles

Your data will be deleted after one year unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.

6.3 Web analytics with Shopify

If you have given your consent in accordance with Art. 6 (1) (a) GDPR, we use the analytics functions of our shop platform Shopify, a service of Shopify International Limited, 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland. Cookies and similar technologies are used to collect information about the use of our website (e.g. pages visited, time spent, source of the visit, device and browser information and your IP address), which is compiled into statistics in order to improve our offer. Shopify processes this data on our behalf. Where data is transferred to countries outside the EU/EEA, this is based on Shopify's Binding Corporate Rules approved by the European data protection authorities or on the standard contractual clauses of the European Commission. You can withdraw your consent at any time with effect for the future via the "Cookie settings" link in the footer.

6.4 Protection against misuse (hCaptcha)

To protect our forms (e.g. contact form, newsletter sign-up, customer account) against automated misuse, our shop platform Shopify uses the hCaptcha service of Intuition Machines, Inc., USA. In particular, your IP address, device and browser information and information about your interaction with the form are processed in order to check whether an entry was made by a human. This serves to protect our overriding legitimate interests in the security of our website and protection against spam in accordance with Art. 6 (1) (f) GDPR. The transfer of your data to the USA is based on appropriate safeguards (standard contractual clauses of the European Commission or Shopify's Binding Corporate Rules).

6.5 Country and language detection

To display our online shop in the appropriate language and currency, we use the "GLC Geolocation" application (provider: GLC, gelacy.app). Your IP address is used to determine the country from which you are accessing our website and, where applicable, you are shown a notice for selecting country, language and currency; your selection is stored on your device. This serves to protect our overriding legitimate interests in a user-friendly presentation of our offer in accordance with Art. 6 (1) (f) GDPR. The provider processes your data on our behalf.

6.6 Customer reviews (Judge.me)

To collect, manage and display customer reviews, we use Judge.me, a service of Judge.me Ltd, c/o Buckworths, 2nd Floor, 1-3 Worship Street, London EC2A 2AB, United Kingdom. If you submit a review, we process the data you provide (e.g. name, e-mail address, star rating, review text and, where applicable, photos) in order to publish your review on our website; your name is only displayed in abbreviated form. This is based on your consent in accordance with Art. 6 (1) (a) GDPR, which you can withdraw at any time with effect for the future. When pages with reviews are accessed, the reviews are loaded from Judge.me servers, and technical access data (e.g. your IP address) is processed. This serves to protect our overriding legitimate interests in displaying customer reviews in accordance with Art. 6 (1) (f) GDPR. Judge.me processes data on our behalf. The European Commission has established an adequate level of data protection for the United Kingdom by decision; where data is transferred to other third countries, this is based on the standard contractual clauses of the European Commission.

7. Contact options and your rights

7.1 Your rights

Being the data subject, you have the following rights according to:

• art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;
• art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;
• art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required
  • to exercise the right of freedom of expression and information;
  • for compliance with a legal obligation;
  • for reasons of public interest or
  • for establishing, exercising or defending legal claims;
• art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as
  • the accuracy of the data is contested by you;
  • the processing is unlawful, but you refuse their erasure;
  • we no longer need the data, but you need it to establish, exercise or defend legal claims, or
  • you have lodged an objection to the processing in accordance with art. 21 GDPR;
• art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
• art. 77 GDPR, the right to complain to a supervisory authority . As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.

Right to object If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation. After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.

7.2 Contact options

If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our supplier identification.