We want you to be happy with your order. If something isn't quite right, we're here to help.
How can you reach us?
Simply email us at support@natural-food.eu with your order number and a short description of the issue. We'll get back to you as soon as possible.
Cancellation
As a consumer, you can withdraw from your order within 14 days without giving any reason. Exceptions apply to certain goods – for example, perishable goods or sealed foods whose seal has been removed after delivery. Full details and the model withdrawal form can be found in our cancellation policy.
Complaints (damaged or faulty goods)
If your order arrived damaged or the contents do not match your order, please also email us at support@natural-food.eu. If possible, attach a photo of the affected goods – this helps us deal with your request quickly. Your statutory warranty rights apply.
Refunds
Refunds are made using the payment method you used for your order. We will let you know by email as soon as the refund has been initiated.